MSP Systems Engineer (L2) – Remote (Cape Town, South Africa)

Full-Time | Work From Home | Supporting US Clients | Salary Range: R350,000 – R650,000 per year (DOE)

Do you have a passion for technology?
Do you love solving complex IT issues?
Do you want to work with a friendly, highly skilled global MSP team?

If yes — we want to meet you!

24×7 I.T. Solutions, Inc. (Portland, Oregon, USA) is hiring an MSP Systems Engineer (L2) based in Cape Town who can deliver outstanding customer service, resolve escalated technical issues, and assist with real project work for our amazing clients.

We are seeking someone who enjoys learning new technologies, thrives in a fast-paced MSP environment, and communicates confidently with users and business owners.

💼 About 24×7 I.T. Solutions

We are a Managed Services Provider (MSP) that has supported small and mid-sized companies since 2001.
We act as the outsourced IT department for businesses across the United States, handling:

  • Microsoft 365
  • Windows Servers
  • Workstations
  • Firewalls
  • Backups & DR
  • Virtualization
  • Cybersecurity tools
  • Network infrastructure
  • Cloud migrations

We pride ourselves on being:

  • 97% remote
  • Fast-moving
  • Team-focused
  • Jerk-free (seriously—we care about culture)
  • Committed to teaching, mentoring, and growth

You’ll be joining a team of certified IT pros who love what we do, love helping clients, and love helping each other.

🎯 Role: MSP Systems Engineer (L2)

You will support US-based clients during their daytime hours, which fall comfortably within the South African early-evening-to-late-night window.

This is a remote work-from-home position with opportunities to grow into senior engineering, project leadership, or cloud specialization roles.

❤️ Human Requirements (Non-Technical but Critical)

  • You love helping people solve problems
  • You enjoy learning new things and sharing knowledge
  • You give great customer service
  • You have a sense of humor
  • You are patient, resourceful, and calm under pressure
  • You take ownership and follow through
  • You want to work with a supportive, positive team

🛠️ Technical Responsibilities

You will:

  • Provide L2 helpdesk and systems support directly to customers
  • Troubleshoot Windows desktop, server, and networking issues
  • Assist with cloud migrations, firewall configuration, server upgrades, and cybersecurity projects
  • Maintain and administer client environments (patching, backups, firmware, monitoring alerts, etc.)
  • Configure software, hardware, firewalls, printers, and network devices
  • Manage accounts in Microsoft 365, Active Directory, and Azure AD
  • Monitor performance and maintain systems according to best practices
  • Respond to outages, troubleshoot root cause, and implement fixes
  • Upgrade systems with new releases and models
  • Create and update documentation in IT Glue
  • Follow MSP processes for ticketing, escalation, standards, and communication
  • Help develop internal documentation, procedures, and runbooks

🔧 Technical Skills Required

Minimum 3–5 years experience in:

  • Windows Server (2012–2022)
  • Windows 10/11 support
  • Active Directory, GPO, DNS, DHCP
  • Microsoft 365 & Exchange Online
  • Hyper-V or VMware
  • Firewalls (Fortinet, SonicWall, Sophos, etc.)
  • VPN, RDP, terminal services
  • LAN/WAN troubleshooting
  • Backup systems (Veeam, Datto, etc.)

Bonus Skills (Highly Preferred):

  • Experience working for a Managed Service Provider
  • Experience with ConnectWise Manage, Automate, or Control
  • Azure (AAD roles, security, Intune, P1/P2, conditional access)
  • PowerShell scripting
  • macOS support
  • VoIP

🗣️ Communication Requirements

  • Excellent English speaking and writing
  • Confident phone presence (this is a customer-facing role)
  • Ability to explain technical concepts to non-technical users

🏡 Work Requirements

  • Reliable high-speed home internet
  • Quiet professional workspace
  • Ability to work US Pacific Time business hours (approx. 5pm – 2am SA time)
  • Smartphone for MFA and communication
  • Participation in rotating on-call schedule (light)

💰 Compensation & Benefits

  • Salary: R350,000 – R650,000 per year (depending on experience and skill level)
  • Fully remote work
  • Company-provided workstation (equipment may vary based on location)
  • Professional development & certifications support
  • Positive, inclusive, transparent work culture
  • Team that helps each other win

🌟 The 24×7 I.T. Solutions Way (Our Culture)

We live by principles that make us a great place to work:

  • Do what’s best for the client
  • Deliver legendary customer service
  • Be a fanatic about response time
  • Practice blameless problem-solving
  • Follow through — always
  • Honor commitments
  • Be proactive
  • Pay attention to the details
  • Communicate clearly
  • Embrace improvement
  • Celebrate wins
  • Be humble
  • Keep things fun

No jerks. No drama. No egos. Just great people doing meaningful work.

❓ Application Questions

Please include answers to these questions:

  1. How many years of MSP or helpdesk experience do you have?
  2. Rate your English communication (1–10).
  3. What is your expected annual salary (in Rand)?
  4. Do you have experience with Microsoft 365, Windows Server, and firewalls?
  5. Have you previously worked US business hours?

🚀 Ready to join a world-class MSP team?

Apply today and tell us why you’d be a great fit. We can’t wait to meet you!